joya 9app Privacy Policy

Last Updated: 2025

joya 9app is an online entertainment platform that provides casino games, slots and sports betting services to users in Bangladesh. This Privacy Policy ("Policy") describes our commitment to processing and protecting the information collected about you when you use joya 9app's website and application.

This Policy applies to all individuals who use joya 9app's services — from new registrants to long-standing active members. By using the platform, you are considered to have accepted the terms of this Policy. You are encouraged to read our Terms and Conditions before using our services, as they contain additional rules regarding account management and transactions.

Data Provisions

joya 9app collects two types of information — what you provide directly and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

The information you give us when registering an account and using our services includes:

• Full name and date of birth (for age verification — the service is only for users aged 21 and above)
• Email address and mobile number
• Username and password
• ID card or national identity card details (if KYC verification is required)
• Financial transaction details: bKash, Nagad or Rocket number and bank account information
• Content of communications made via live chat or email

2.2 Information Collected Automatically

When you access the platform, the following technical information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Time of access, page view history and session duration
• Usage data collected from cookies and web beacons
• Game play history and betting transaction records

Data Processing

joya 9app uses your information only for specific and necessary purposes. Your information is never sold to third parties for commercial gain.

3.1 Service Operation and Account Management

• Identity verification for creating and managing your account
• Processing deposits, withdrawals and bonuses
• Maintaining records of game history and transactions
• Resolving technical issues and improving service quality

3.2 Security and Fraud Prevention

• Detecting unauthorised account access and fraud
• Conducting anti-money laundering (AML) verification processes
• Identifying multiple accounts or unusual activity

3.3 Communication and Support

• Providing 24/7 live chat and email support
• Sending important account-related notifications
• Sending promotional offers and bonus information (only with your consent)

3.4 Ensuring Responsible Gaming

We monitor users' gaming patterns to identify possible signs of problem gambling and provide assistance. The Responsible Gaming page has detailed information and self-control tools on this subject.

Third Parties

joya 9app may share your information with third parties only in the limited circumstances described below and only to the extent necessary:

4.1 Service Partners

Payment processors (bKash, Nagad, Rocket and bank transfer), game software providers and technical infrastructure suppliers receive information only for the specific purpose of providing services. These partners are contractually bound to follow our privacy standards.

4.2 Legal Obligations

If disclosure of information is required to comply with applicable laws in Bangladesh or lawful directions from government authorities, it will be done. In such cases, we will endeavour to notify you to the extent permitted by law.

4.3 Business Changes

In the event of a merger, acquisition or restructuring, user information may be transferred. However, you will be notified in advance and the standards of this Policy will be maintained.

Security Measures

joya 9app follows industry-standard technical and operational practices to protect your information.

5.1 Technical Protection

• All data transmission is secured with SSL (Secure Socket Layer) encryption
• Payment information is stored in encrypted form
• Servers and databases are included in regular security audits
• Firewalls and intrusion detection systems are active

5.2 Operational Protection

• Only authorised staff have access to personal information
• Staff are bound by confidentiality agreements
• Logs of data access are maintained and periodically reviewed
• A response plan is in place to handle security incidents

5.3 Your Responsibilities

You also play an important role in keeping your account secure. Do not share your password with anyone, report any suspicious activity to our support team immediately, and always end your session after logging in on an unfamiliar device.

Cookies and Tracking

joya 9app uses cookies and similar tracking technologies to improve the platform's functionality.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — disabling these will prevent the platform from working properly.
• Functional Cookies: Used to remember language preferences and user settings.
• Analytics Cookies: Used to understand which parts of the platform are used most — not personally identifiable.

6.2 Cookie Controls

You can change the option to accept or reject cookies from your browser settings. However, disabling essential cookies will prevent access to certain core features, including account login.

Retention Period

joya 9app retains your information only for as long as necessary to fulfil the relevant purposes. In general:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are kept for a set period after account closure to meet legal obligations.
• Security-related logs are retained for a defined period and then securely deleted.
• Cookie data is deleted at the end of a session or when the set period expires.

Your Rights

As a member of joya 9app, you have the following rights over your own information:

8.1 Right of Access and Correction

You can view the information stored in your account and request correction of any inaccurate details. Most information can be updated directly from your account profile.

8.2 Right to Object to Processing

You may object to marketing communications or optional data processing. However, processing that is essential for service operation and legal obligations cannot be stopped.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may be limited where ongoing legal obligations or security-related records are concerned.

8.4 How to Exercise Your Rights

To exercise any of the above rights, contact us via live chat or at our support email. We are ready to assist in both Bengali and English.

Age Restrictions

All services on joya 9app are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the registration process.

If it comes to our attention that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. Parents or guardians may contact our support email regarding this matter.

Update Notices

joya 9app reserves the right to update this Privacy Policy in response to technological changes, legal requirements or the evolution of our services. If any significant changes are made:

• The "Last Updated" date at the top of the Policy will be changed.
• Registered users will be notified by email or through the platform.
• For important changes, your consent to the new terms may be required.

Continued use of the platform after an update will be considered acceptance of the new Policy. For complete information about the rules of using our services and other terms, visit our About Us page, which contains an introduction to the platform and an overall description of our services.

Support

If you have any questions, concerns or complaints about this Privacy Policy, please contact the joya 9app support team.

11.1 Contact Methods

• Live Chat: Active 24/7, support available in Bengali and English.
• Email: [email protected] — send privacy-related requests here.

11.2 Complaint Process

After receiving a complaint, we will review the matter and respond to you within a reasonable time. Additional information may be requested for complex matters. For answers to common questions, visit our FAQ page — it covers many frequently asked questions about privacy and accounts.